Refund policy

Returns and refunds

This policy applies to purchases made directly from Luxe Closet Collection at luxeclosetcollection.com. Purchases made through Poshmark follow Poshmark’s policies.

Request a return through our Contact page at https://luxeclosetcollection.com/pages/contact within 14 days of delivery. Include your order number and the item you wish to return. After approval, mail the item within 7 days using the return instructions we provide.

Items must be returned in the same condition received, without additional wear, washing, alterations, stains, or odors. Any tags supplied with the item must remain attached. Preowned items are eligible when returned in their original received condition.

Customers pay return shipping for fit or change-of-mind returns. Use tracked shipping and retain proof of postage. There is no restocking fee. Original shipping charges are nonrefundable for these returns.

If we send the wrong item or an item has an undisclosed defect, contact us with your order number and photos. We cover return shipping and refund the original shipping charge for these returns.

After receiving and inspecting an eligible return, we issue a refund of the item price to your original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.

Exchanges depend on availability. For one-of-a-kind items, return the original item and place a new order.